Testimonials

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What Others Say About The Summer Group

Went Out of His Way... "The rep. went out of his way to make sure I was taken care of & even called me back to make sure I was pleased!"

Never have to Worry ... "Never have to worry about the service from The Summer Group. Whether it is a claim or just a question The Summer Group has always been there for myself and my family. Great Job Everyone!!!"

Very Courteous & Professional... "Want to mention that the adjuster of this claim was very courteous, and very professional and friendly all the time."

Would Not Change a Thing ..."The Summer Group has always been great. I would not change a thing regarding service."

Amazing Job... "Thank you so much for your help not only today, but also the past few weeks with my policy and accident, etc. You and your company have done an amazing job keeping me up to date with everything that is going on with my car and policy. Please tell your supervisor that I really appreciate your work on my behalf."

Excellent Service! "Excellent Service. Very knowledgeable about our plan and coverage. After I called to get insurance information The Summer Group reported to Mercury Insurance and in 2 hours my claim was taken care of!"

Thoroughly Explained ... "My agent, Jeanne Legarski, provided good communication. She explained everything thoroughly with quick service."

Fast & Courteous... "Always professional, fast and courteous service from The Summer Group."

"Can-Do"... "Heather was very helpful in getting me important information for my taxman in a very timely manner. Mercury/Summer Group should be proud of employees such as Heather because she is very service-oriented with a "can-do" attitude that makes all the difference in why I am a Mercury/Summer Group client! Thanks."

Extremely Happy... "Your claims team has been excellent throughout the whole process. It was apparent to your team personal that I was very upset because of my accident, and they treated me appropriately very kind and understanding. The bottom line is that I’m extremely happy with your Insurance Agency and I will recommend your Agency to my friends."

Helpful & Understanding... "Everyone was so helpful and understanding in every aspect of this process. Thank you!"

Very Courteous ..."Very courteous. Thank you for making an otherwise miserable event pleasant."

Put Me at Ease... "The insurance company claim rep. was very kind and knowledgeable. He really put me at ease."

That is What I Call "A Great Insurance Agent!" "I called The Summer Group when I realized I had a major leak in my house. Heather assigned a case number for me and walked me through very step. Even though another claim representative would be helping me, she told me not to hesitate in giving her a call if I needed anything. That is what I call "A great insurance agent!"

Very Pleased... "I was very pleased with how quickly the claim was paid."

No Stress... "Very good service, very helpful and made it so convenient for me. No stress."

Good Experience! "I was very surprised at the quality care I received. This was the first time I ever was involved with an insurance agency. Good experience!!"

Helpful When Stressed "Everyone was quite courteous and helpful during this stressful experience."

It’s Always Smooth Sailing... "Everything we have, two homes, building, cars are through Summer Group. We could not be happier. For the times we have had to make a claim, everything is so smooth. Insurance claims can be a scary thing but with Mercury/Summer Group it is always smooth sailing. Thanks again!"

WOW! ... "One of your competitor’s commercials states they’ll replace your totaled car w/ a year newer model with 15k less miles. Well, my car was totaled at BOTH ends and MIG replaced mine with 2 years newer model with 30k miles less AND we stepped up 4 full models with the same manufacturer. WOW!’’

Good x 2 ... "Thank you for your good, good service."

50+ Years ... "My son and I were more than appreciative of the information and phone calls with prompt attention & friendliness. We have been insured with Summer Agency for more than 50+ years and have never been more than impressed by your exceptional service."

Professionalism ..."Everyone was very professional and made me feel like everything was going to be ok!!"

Quick & Courteous ... "Claims adjuster was very courteous and helpful -Sent us a check fairly quickly."

Helpful ... "Everyone was very helpful."

Fast & Convenient ... "The claims process was fast and convenient. There were no costs and the rental coverage was a huge plus. The towing service was also quick and the repairs were as well. Great job!"

Smooth ... "Kudos to staff & management for the satisfactory work in responding to my damaged car claim. Everything went smoothly."

Couldn’t Ask for Better ..."Claims on top of everything. Couldn’t ask for better service. "

Courteous & Helpful ... "Thanks! For being courteous & helpful."

Helpful Lindsey ... "Lindsey Kight was very helpful!"

Happy ... "Very Happy!"

Just Perfect ... "So far, this experience has been just perfect - very quick response."

Painless ... "Painless!"

Helpful Representatives ... "All the representatives were very helpful and took the time to explain how my claim would be handled."

Understanding & Sympathetic ... "Everyone who worked with us was very helpful and understanding. My daughter Emily was shaken up and the agent was sympathetic. Thank you!"

Eased the Pain ... "It was an accident with my son driving. I have never had an accident so I didn’t know how to do anything but Heather walked me through the whole process and eased the pain."

Diligently Helpful ... "Yvette Arellanes was extremely helpful to a somewhat complicated policy. She was very diligent in helping us out with all the necessary information. Please keep up the good work and excellent customer service."

She Genuinely Cares About Her Clients "Lindsey Kight has been my insurance agent for almost a year and I have been very impressed with her professionalism, promptness, and the fact that she is always helpful & a pleasure to work with. I really appreciate the friendly and personalized service she provides. You can tell she genuinely cares about her clients. I find her to be extremely knowledgeable and I highly recommend her to anyone who is looking to save money on their insurance policy. Summer Group is definitely lucky to have a great employee like Lindsey working for them."

Knowledgeable & Efficient "Jeanne can answer any question. Very knowledgeable and efficient. She is great!"

Prompt ... "Everyone was helpful & friendly. My calls were returned promptly. The auto repair shop and call rental company were very professional."

Very family-like ..."I’d like to share why I have continued with Summer Group through the years. I have been very pleased with the professionalism, service and promptness that most of your employees provided, especially Yvette Arellanes. She has been very helpful with quick responses in handling any matters or any questions I may have. She really goes beyond her call of duty in order to reassure me as a client. She has a very family-like, caring, personality that makes me feel more at ease to discuss matters at hand."

Taking Care of Mom... Thank you so much for all the goodies you sent for referring my mother, Maryanne Strehlow. I love the bag. I appreciate the donation and a chance to win an ipad!! My mom told me that she was very impressed by your knowledge and by how thorough you were with her. She did not feel pressured in any way and she really appreciated that. I had no doubt you would do a great job with her and that is why I would only refer her to you! (Gotta make sure the mommy’s are taken good care of!)

Good @ What They Do ... "From a very unfortunate situation, it could have manifested into a horrible experience had all the representatives not been as good at what they do. Thank you!"

Caring & Patient..."I’d like to express my gratitude to Marcelo Ortega. He was very patient and courteous. He addressed all my concerns and questions in a caring manner. He did not rush me into making any decisions regarding my insurance and gave me time to think things through. He is an example of what all agents should be."

GREAT assistance ... "Every time I have had to make a change I have had nothing but GREAT assistance. We have 2 sons and when the oldest was deployed overseas we were able to take him off the policy since he wouldn’t be driving. That saved him money with no problem on adding him back when he would return. Every person we have been in contact with has been so kind. When we have had to add or take off vehicles, it’s been done with No problem."

Summer Group is Home... "I would like to thank Jeanne for the awesome job getting my buddy properly insured. He now has peace of mind because with his old policy he was really underinsured. You made the process of switching companies painless. I’ve been with the Summer Group & Mercury for 12+ years. You have always been knowledgeable and given great service. I’ve tried other brokers but always come home to the Summer Group. I will be referring more family and friends to you."

One Stop Shopping..."Lindsey Kight exceeded your goal of 101%. She was able to answer all my questions. The papers I needed to sign arrived within a day and a half. The Summer Group is one stop shopping for me. I also have my 2 classic cars insured to your group."

Caring Attitude... "Yvette Arellanes assisted me on 04/20/11. I backed out of my drive way and scraped the side of my car. I felt so embarrassed by what I did with my driving experience. Yvette understood what I was going through and assured me that everything was going to be taken care of. She walked me through the process and made feel comfortable. I really appreciated her caring attitude vs. sounding like other companies I’ve talked with that are all business with no emotion. She should be a CSR Trainer for all your staff at the Summer Group."

Helpful and Easy ... "Everyone was helpful and made this process very easy! Thank you."

Extremely Professional... "My claim was processed in an extremely quick manner. Everyone was extremely professional and courteous."

Always Expedient ... "As always – expedient, efficient, and fair."

Expect Nothing Less..."Summer Group Office Staff was very helpful even though another company was liable for damages! I have come to expect nothing less from my agents."

Everyone Happy ... "Everyone was happy with the settlement!"

Courteous, Caring, AND Helpful "As always, you guys are courteous, caring, and helpful. I appreciate everything. You are all fast and efficient."

QUICK, Even on a Holiday Weekend ..."Everything was handled quickly and efficiently even though it was a holiday weekend."

Prompt & Easy ..."It was fast and easy. Everything was taken care in a prompt and timely manner."

Our Company is Reassured "Insurance certificates are always sent out immediately upon request. It’s reassuring to know that we have the Summer Group to address all our insurance needs."

Summer Group Backs Us Up..."We feel secure having Summer Group back us up if anything were to happen. We also like the friendly service and honesty."

Smooth Process... "Everything went very smoothly from calling in claim, taking car to get repaired, and my rental car. Thank you."

Absolutely Great..."Heather was absolutely great. I’m sure your company is very happy to have her. She really serviced us well- professional and caring."

Quick & Kind ..."I was surprised at how quickly and kindly I was treated!"

Professional All Steps of the Way... "All steps of the claim process were done both on a timely and professional manner."

Great Experience During a Rough Time ..."My son had to be transferred by ambulance to the hospital. The reps were so nice and thoughtful during the process. We got our rental the same day and had our car back from the repair shop in 13 days. Great experience, even though the accident was not."

THIS is what I call ‘Team Work!’... "This is what I call "team work." Everyone at Summer Group was so helpful and professional. They all worked to assist me in my son’s accident, very impressed & very happy & most of all very proud to belong with the Summer Group. You guys rocked!"

Life-long Client ... "I was extremely pleased with the professionalism I received by the Summer Group and Mercury Insurance. My claim was opened and closed in a matter of 72 hours – Amazing! I will remain a customer as long as I own vehicles & a home."

Reassuring During 1st Accident ... "Pamela Lewis was outstanding during my first car accident. I was so upset about the whole situation and she was calm, kind and reassuring. I’m grateful that she made my bad experience better!"

Polite & Professional .... "EVERYONE I spoke with was polite and professional."

"Easy as 1-2-3" ... "Thank you Summer Group for your help. I had a very professional experience. It was easy as 1-2-3."

Saving THOUSANDS of Dollars ..."As a new member to the group, Heather’s helpfulness and expertise saved me thousands of dollars."

Couldn’t Be Happier ... "The people I had contact with were very helpful and knowledgeable. I couldn’t be happier."

Very Prompt ... "Very Prompt service. When I called in I was driving, so I did not write any information down. To my surprise, Yvette Arellanes emailed me the claim information. Thank you, Summer Group!"

Pain Free... "It was easy and relatively pain-free! Everyone was helpful."

Prompt & Polite ... "Everyone we dealt with was prompt and polite."

Painlessly Impressed... "I was very impressed on how quickly & efficiently my claim was processed. The representatives I spoke with made everything painless and I was happy they didn’t treat me like just another person who crashed."

Clearly Satisfied..."Even though the accident was not my fault, the representatives explained everything clearly and I am very satisfied with the results."

On Time... "Very helpful and on time. Excellent service."

Recommend to Everyone ..."Everyone was so kind and understanding. I recommend this agency everyone."

Painless Process ... "Everyone was very friendly and helpful. They all made the entire process painless. The repair shop did an excellent job. Everyone went above and beyond what I expected. Very pleased."

Everyone and Everything GREAT ... "Everyone was great and everything was resolved fast. Thank you."

Quick & Great ... "Quick repairs. My vehicle’s paint job was GREAT!"

All Around Great ... "I had a great experience from the phone call, to making the claim, to getting my car fixed. Thank you!"

Unfortunate Situation Turned Positive... "Quick, fair, and professional – a good experience during an unfortunate situation."

Quickly Handled ... "My claim was handled quickly and my vehicle was repaired within a week."

Well Done... "Well Done – Service and Attention!"

The Meaning of Customer Service... "Heather was so helpful with our needs. She made the experience so easy. She really knows the meaning of customer service. Client for life."

Always Pleasant ... "Our experience with the Summer Group has always been very pleasant even during such a time as this."

Fast & Friendly ... "Very happy with all service provided. Fast and very, very friendly. Thank you all."

Positive Experience... "Heather Weyers has been very helpful and friendly. She has made my experience with The Summer Group very positive."

Appreciated.... "I really appreciated the prompt and courteous customer service."

Always a Pleasure ... "The follow through and friendliness: Always a pleasure to talk to Jeanne."

Certainly Non-Stressful ... "My experience was certainly non stressful and a big relief."

Patronage since ’78 ... "Our car looked even newer than when we purchased it! I have always appreciated the prompt, courteous, and considerate manner we have experienced. We have kept this insurance since 1978 and will continue to do so. I recommend you often. Great job!"

Promptly Handled... "Everything was handled very promptly. I truly appreciate everyone’s help in the matter."

Always Honest... "Lindsey is the agent I have dealt with. She has always returned messages promptly and when she didn't know the answers to my questions, always let me know and then went and found the answers. I truly appreciate her honesty and helpfulness."

Always Looking Out For Me... "Yvette Arellanes is a wonderful agent and very helpful! She is super nice and is always looking out to get the most savings for me. I refer her to all my friends and family. I’m lucky to have found her as my agent!"

Integrity & Goes The Extra Mile... "Lindsey Bejune, is an outstanding employee. In today’s society you rarely find a truly caring person who is willing to go out of their way and bring a genuine smile to their customers face. Lindsey, is one of those awesome people that have integrity and goes the extra mile to make sure that a visit to The Summer Group is a pleasurable one.’’

Easy and Stress Free... "I love that I can get so much taken care of via email, and that the responses to my emails are so quick! I really appreciate that. I have been dealing with Marcelo to add a new vehicle to my policy, and the whole thing has been so easy and stress free!"

Friendly and Helpful... "Very nice, friendly, and helpful. I felt good and was not worried about anything."

Prompt Settlement ... "I appreciate the prompt settlement!"

Extremely Knowledgeable ... "Very prompt response. Extremely knowledgeable about our coverages. Did well on following up with claim."

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